How can we help?

Email rylight11@gmail.com. Include what you were doing, the message you saw, and whether you used the website or iPhone app. Never send your password or sign-in code.

Sign-in trouble

Use Set or reset password on the sign-in screen. Check your spam folder for the verification code and use the same email address as your existing account.

Receipts and forwarding

Upload a JPG, PNG, WebP, or PDF up to 10 MB. The iPhone app also supports scanning and choosing photos. Forward email from your account email to the address shown in Receipt inbox, refresh, then choose the message text or attachment. Save the purchase to attach the receipt.

Warranty and return dates

Check AI suggestions against the retailer or manufacturer’s terms. A saved date does not guarantee eligibility. The iPhone app can remind you 7 days and 1 day before a confirmed return deadline after you enable notifications and the purchase’s reminder switch. Reopen the app after website edits to refresh alerts. Warranty-expiry email alerts are not currently enabled.

Delete your account

Start an account-deletion request. You can also find this in the iPhone app’s Account screen. No support email is required to submit the request. Requests are processed within 7 days, followed by email confirmation.

Keep your originals

Keep your original receipt and retailer correspondence, especially for purchases with an upcoming claim or return.